No. Maestra offers flexible, month-to-month billing—no long-term commitments required.

No. Migration and implementation are included at no additional cost. You only start paying once your account is fully live.

Our clients typically see ROI exceeding 20x within just a few months—driven by higher conversion rates, increased AOV, and improved marketing efficiency.

Maestra counts a profile as active only if, within the calendar month, the customer shows any activity or profile change. For example:

• Placed an order

• Visited your website or mobile app

• Received any one‑off message or automated flow

• Clicked an email

• Had a profile field updated (e.g., loyalty status, preferences)

Anonymous visitors and contacts who meet none of these criteria remain inactive and are not included in your bill.

In most cases, no. Additional fees apply only in specific, high-volume scenarios:

• Email volume: Extra fees only apply if monthly sends exceed 10x your active profile count

• Data storage: Additional charges may apply for unusually large databases

• Multiple brands: Managing more than three brands require a custom plan

Maestra offers a range of advanced services to support your marketing and data operations

• Real-time POS data processing

• Deliverability White Glove Service

  • Spoofing protection (DMARC monitoring)

  • Dedicated IPs (for volumes over 2M emails/month)

  • Inbox placement monitoring

  • Domain/IP reputation monitoring

  • Consulting and strategic support

• Product image enhancement

• Sandbox environment for testing

* Carrier Pass Through Fees not Included. Carrier Pass Through Fees and Services not included to Exhibit B will be rebilled with an additional five percent (5%) surcharge to cover payment gateway charges and other related Provider costs. Maestra is in every instance entitled to pass on price increase by email to Customer, whether arising from an obligation pursuant to legislation and regulations, from an increase in the purchase price of messages or from rates changes effected by Cellular Network Operators. Changes shall apply immediately unless it is specified differently on the rate list. Maestra shall make reasonable efforts to notify the Customer in advance of such price change. In the event that Customer does not agree with the proposed changes, this part of the Agreement can be terminated in accordance with this Agreement.

* RCS Carrier Pass Through Fees not Included. RCS Carrier Pass Through Fees and Services not included in Exhibit B will be rebilled with an additional five percent (5%) surcharge to cover payment gateway charges and other related Provider costs. Maestra is entitled, in all instances, to pass on any applicable price increases to Customer by email notification, whether such increases arise from changes in legislation or regulations, from carrier-imposed adjustments to message delivery pricing, or from ecosystem requirements introduced by Google, mobile network operators, or other third-party providers. In addition to carrier fees, certain third-party charges may apply in connection with RCS messaging, including, without limitation: (a) Aegis Vetting & Certification Fees (e.g., brand verification, visual asset approval, appeals); and (b) Content Violation Penalties (e.g., fines imposed by carriers such as T-Mobile for sending messages that violate content policies or applicable law). Maestra shall make reasonable efforts to notify customers in advance of such changes. These fees are standard in the industry and subject to modification by third parties without prior notice. In the event that Customer does not agree with the proposed change

Maestra supports platforms like WhatsApp, Telegram, and others. Pricing varies by platform and usage volume—please contact us for a custom quote.

No. Prices are exclusive of any applicable taxes. Sales tax or VAT may be added based on your billing location.