White-Glove Service
Boost marketing efficiency with a dedicated CSM driving strategy and execution – from migration to optimization and ongoing testing
The smoothest migration you've ever seen
Your CSM handles 99% of the work. No downtime – your old stack stays live until the setup is complete
Maestra team
99% of work
- Creates migration plan and integrations setup
- Migrates automations, campaigns, and templates
- Handles the worm up to secure deliverability
Client
1% of work
- Grants platform access 5 min
- Approves timeline 15 min
- Provides warm up campaign 30 min
Nikita Zabrodin
CRM Lead
“This was the smoothest migration I've ever seen! All I had to do was provide access, answer a few questions, and help with domain warming. CSM handled everything else.”
Real examples of migration speed
Brands with nine-figure revenue
6 weeks
4 weeks
3 weeks
7 weeks
Growing brands
4 weeks
3 weeks
4 weeks
2 weeks
Transfer across any platform
Our CSMs with hands-on transition experience ensure seamless migration – at any scale
A partnership that doesn't end at onboarding
Your CSM stays with you long-term, continually creating value
-
Strategy best
practices -
Email, site &
feed design -
Deliverability
optimization -
Flow & segment
design & setup -
Ongoing
A/B testing
Nick Salisbury
E-commerce Director
“Maestra feels like a true extension of our team – not just advisors, but partners who hold us accountable and bring in real expertise.”
CSM always takes time to dig into your goals and find a solution
meetings
Expert insights tailored to your goals
Your CSM analyzes your business goals and recommends proven marketing strategies – campaigns, flows, promotions, segmentation, and more
Brodie Johnson
E-Commerce Sales Account Manager
“Our CSM Julia is incredibly proactive and guides
us through every
project.”
Faster results through lessons from hundreds of brands
Your Maestra CSM reviews and upgrades your marketing efforts with insights earned from working with leading brands. After hundreds of tests, they know what works – and how to get there faster
Tim Kremenetskiy
CEO of Blossom Flower Delivery
“The team, led by Phil, was extremely helpful in setting up our system and developing strategies that led to a significant increase in sales.”
Expertise in every
marketing
touchpoint
- SMS, RCS & MMS
- Push & messengers
- App & site personalization
- Product recommendations
- Offline stores (self-checkout, POS)
- Loyalty, promo & referrals
- Paid media optimization
- And much more
Email deliverability – improved and maintained
Your Maestra CSM keeps your messages landing in inboxes by:
sending
segments
and deliverability metrics
Kyle Cannon
Digital Marketing Manager
“Maestra rescued our email channel when we needed it most. Now, our emails consistently land in the primary inbox.”
High-converting flows designed
and launched for you
With deep e-Commerce expertise, your CSM refines existing flows and introduces new ones. They handle building, launching, and testing – your biggest job is keeping up with approvals
Jennifer Fenton
Sr. Director of Marketing
“It really feels like Maestra is part of our team. What I appreciate most is that they look at our business and ask 'What are the biggest challenges? How can we solve them?”
Continuous optimization through A/B testing
Your CSM proposes hypotheses, designs and runs experiments, and reviews results – turning optimization into an ongoing practice
Will Palumbo
Director of Marketing
“Maestra enables us to optimize our lead magnets and product recommendations through A/B testing.”
Real human connection
Maestra CSMs build the kind of trust that makes collaboration effortless –
so you can discuss challenges openly, escalate issues quickly, or even share a laugh
Explore more: turning customer data into personalized journeys
Our love language? Results
abandoned cart flow
dead in the water.”
abandoned cart flow
Easy integration and migration
No IT required for support and operation
setups, so you can focus
on strategy
Reliability and security
slowdowns, even on Black Friday
high load
2M RPM
processing speed
<300 MS
standards to keep customer data safe
FAQ
What does Maestra's customer service include?
You get a dedicated Customer Success Manager (CSM) who:
-
Shapes your strategy and roadmap
-
Handles data migration and helps with integration
-
Sets up email deliverability (domains, IP warming, authentication)
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Designs, builds, and improves flows and onsite experiences
-
Runs A/B tests and experiments
How do we reach you, and how fast do you respond?
You’ll have:
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A shared Slack channel with your CSM
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Weekly strategic sessions on Zoom
-
Live chat in the platform (5-min response time)
Standard hours are 9-5 EST, but we adapt to your timezone.You and your CSM can work out a schedule that fits your team.
Our CSMs handle around 15 clients, not 60 like most vendors. That means they can actually respond fast, be flexible and go deep on your specific business.
Will we get a dedicated person, or a pooled team?
You get a named CSM who onboards you and stays with you long-term. They're your main point of contact and bring in specialists when needed.
What does onboarding look like?
Your CSM leads the entire process:
-
Reviews your plan to make sure it's doable and fits your business goals
-
Transfers your marketing assets – customer data, segments, templates, flows, etc. – and optimizes them along the way
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Sets up domain warming and sends first emails (you just provide the content)
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Builds integrations (if your dev is needed, we manage the project and work with your team directly)
-
Hosts live training sessions to walk through the platform together
Does Maestra handle migration?
Yes! Our team manages the entire process at no extra cost. Your dedicated CSM will:
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Transfer your data
-
Set up integrations (custom stacks may need your dev team's help)
-
Rebuild your flows and campaigns
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Keep your current tools running during the transition
No need to pull in your internal team – we handle it all, making the transition easy.
Do you help with A/B tests, experiments, and ongoing optimization?
Absolutely. Your CSM helps you:
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Generate ideas: Brings best practices from other clients, suggests new channels and flows, and helps prioritize
-
Build experiments: Sets up A/B tests across email, SMS, flows, onsite widgets, recommendations, promotions, referrals, and more
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Measure results: Tracks what's working and what's not
Share your goals and challenges in weekly sessions, and your CSM recommends proven approaches. Then you test and scale what works.
What kinds of requests can we send you ad‑hoc?
Anything marketing-related: building or updating flows, creating segments, setting up A/B tests, configuring personalization rules and widgets, troubleshooting deliverability – you name it.
Is service included in our subscription?
Yes, it's included with no additional fees.