White-Glove Service

You get a dedicated Customer Success Manager (CSM) who:

• Shapes your strategy and roadmap
• Handles data migration and helps with integration
• Sets up email deliverability (domains, IP warming, authentication)
• Designs, builds, and improves flows and onsite experiences
• Runs A/B tests and experiments

You’ll have:

• A shared Slack channel with your CSM
• Weekly strategic sessions on Zoom
• Live chat in the platform (5-min response time)

Standard hours are 9-5 EST, but we adapt to your timezone. You and your CSM can work out a schedule that fits your team.

Our CSMs handle around 15 clients, not 60 like most vendors. That means they can actually respond fast, be flexible and go deep on your specific business.

You get a named CSM who onboards you and stays with you long-term. They’re your main point of contact and bring in specialists when needed.

Your CSM leads the entire process:

• Reviews your plan to make sure it’s doable and fits your business goals
• Transfers your marketing assets – customer data, segments, templates, flows, etc. – and optimizes them along the way
• Sets up domain warming and sends first emails (you just provide the content)
• Builds integrations (if your dev is needed, we manage the project and work with your team directly)
• Hosts live training sessions to walk through the platform together

Yes! Our team manages the entire process at no extra cost. Your dedicated CSM will:

• Transfer your data
• Set up integrations (custom stacks may need your dev team’s help)
• Rebuild your flows and campaigns
• Keep your current tools running during the transition

No need to pull in your internal team – we handle it all, making the transition easy.

Absolutely. Your CSM helps you:

• Generate ideas: Brings best practices from other clients, suggests new channels and flows, and helps prioritize
• Build experiments: Sets up A/B tests across email, SMS, flows, onsite widgets, recommendations, promotions, referrals, and more
• Measure results: Tracks what’s working and what’s not

Share your goals and challenges in weekly sessions, and your CSM recommends proven approaches. Then you test and scale what works.

Anything marketing-related: building or updating flows, creating segments, setting up A/B tests, configuring personalization rules and widgets, troubleshooting deliverability – you name it.

Yes, it’s included with no additional fees.

An agency runs campaigns for you — but the expertise stays with the agency, and if your team ever needs to take over, there’s a steep learning curve. A self-serve platform gives you control, but your team does all the work. Maestra is the middle ground: a platform with a dedicated Customer Success Manager who builds campaigns, sets up flows, and optimizes results — included in every subscription at no extra cost. Each CSM manages around 15 accounts (versus 60+ at most SaaS companies), which means they learn your brand, your data, and your goals. Blue Q switched to Maestra after two years on a platform that offered only cookie-cutter advice. Their CSM rebuilt the email structure from scratch — new layouts, lifecycle flows, segmentation logic. Head of Marketing Noah Cook-Dubin: "A lot of these improvements may not be technically complex, but they wouldn’t happen without someone pushing them forward. Our Maestra CSM keeps that momentum going."

Implementation covers several areas:

• Data migration — moving your customer database, segments, and purchase history to the new platform so nothing is lost
• Integrations — connecting your ecommerce platform, analytics, and other tools so customer data flows in real time
• Channel setup — rebuilding your emails, SMS, flows, popups, and anything else you need on the new platform
• Domain warming — gradually building sender reputation on the new domain so emails reach inboxes instead of spam

The timeline depends on complexity, but most of the work shouldn’t fall on your team. Maestra’s CSM handles 99% of the implementation: migrating data, rebuilding flows with improved logic, configuring integrations, and training your team. Sena ran two separate Klaviyo accounts across the US and EU. Maestra’s team migrated everything — contacts, flows, templates, segments — in two weeks. E-Commerce Sales Account Manager Brodie Johnson: "The implementation couldn’t have been smoother — just two weeks from start to finish."

The risk isn’t data loss — any competent platform can export contacts. The real risk is deliverability: if you switch to a new sending domain without warming it properly, your emails land in spam and revenue drops. A good migration plan runs the old and new platforms in parallel, gradually shifting volume to the warmed domain while monitoring inbox placement. Maestra’s CSM manages the entire process — data transfer, domain authentication, gradual warmup, segment rebuilding, and flow launch — at no extra cost. Trashie needed to scale to 250,000 emails per day on a new domain. Maestra’s team warmed it over 30 days — starting with the most engaged subscribers and increasing volume gradually — reaching 99% delivery rate and 0.02% spam rate at full volume.

A good deliverability service covers both the technical setup and the ongoing monitoring that keeps emails in the inbox:

• SPF, DKIM, and DMARC authentication
• Dedicated IP warming with gradual volume increases
• Engagement-based segmentation — sending first to active subscribers
• Bounce and complaint monitoring
• Inbox placement testing across providers (Gmail, Outlook, Yahoo)

What separates good from basic: ongoing monitoring after launch — suppressing unengaged contacts, adjusting send frequency, and reacting to deliverability dips before they become problems. Maestra includes all of this as part of the CSM service — no separate deliverability vendor needed. Furniture Fair had open rates at 17% before Maestra’s team fixed the deliverability issues — open rates grew to 45.86% and bounce rates dropped from 4.02% to 0.58%.

Managed email marketing means an agency runs your campaigns — you pay a monthly retainer, they handle strategy and execution, but the data and expertise live with them. A marketing platform with support means you own the system, the data, and the workflows — but you also get a dedicated person who builds, launches, and optimizes alongside your team. Maestra follows the second model: every account gets a named CSM who manages around 15 clients, responds within 5 minutes on Slack, and joins weekly strategy sessions. JOLYN replaced four separate tools with Maestra and grew total revenue by 17% — with a CSM who proactively suggests A/B tests and builds flow drafts for the team to react to. Sr. Director of Marketing Jennifer Fenton: "I have never worked with a team at a SaaS company that was more hands-on and white-glove."

A martech consultant audits your stack, recommends tools, and helps with strategy — but typically doesn’t implement or run the day-to-day. You still need to buy, configure, and manage the tools yourself. An all-in-one platform with built-in service combines the software, the implementation, and the ongoing optimization in one relationship. Maestra includes a dedicated CSM who handles everything from migration to flow building to A/B testing — so you’re not paying a consultant to recommend tools and then paying separately to set them up. Enlightened Equipment tried multiple apps and add-ons on BigCommerce before switching to Maestra. Director of Marketing Will Palumbo: "They didn’t just provide a tool — they worked with us, strategized, and felt like an extension of our own team."