White-Glove Service
Boost marketing efficiency with a dedicated CSM driving strategy and execution – from migration to optimization and ongoing testing
The smoothest migration you’ve ever seen
Your CSM handles 99% of the work. No downtime – your old stack stays live until the setup is complete
Maestra team
- Creates migration plan and integrations setup
- Migrates automations, campaigns, and templates
- Handles the warm up to secure deliverability
Client
- Grants platform access
- Approves timeline
- Provides warm up campaign
CRM Lead
“This was the smoothest migration I've ever seen! All I had to do was provide access, answer a few questions, and help with domain warming. CSM handled everything else.”
Real examples of migration speed
Brands with nine-figure revenue
6 weeks
4 weeks
3 weeks
7 weeks
Growing brands
4 weeks
3 weeks
4 weeks
2 weeks
Transfer from any platform
Our CSMs with hands-on transition experience ensure seamless migration – at any scale
A partnership that doesn’t
end at onboarding
Your CSM stays with you long-term, continually creating value
Strategy best practices
Email, site & feed design
Deliverability optimization
Flow & segment design & setup
Ongoing A/B testing
E-commerce Director
“Maestra feels like a true extension of our team – not just advisors, but partners who hold us accountable and bring in real expertise.”
CSM always takes time to dig into your goals and find a solution
Expert insights tailored to your goals
Your CSM analyzes your business goals and recommends proven marketing strategies – campaigns, flows, promotions, segmentation, and more
E-Commerce Sales Account Manager
“Our CSM Julia is incredibly proactive and guides us through every project.”
Faster results through lessons
from hundreds of brands
Your Maestra CSM reviews and upgrades your marketing efforts with insights earned from working with leading brands. After hundreds of tests, they know what works – and how to get there faster
Tim Kremenetskiy
CEO of Blossom Flower Delivery
“The team, led by Phil, was extremely helpful in setting up our system and developing strategies that led to a significant increase in sales.”
Expertise in every marketing touchpoint
- SMS, RCS & MMS
- Push & messengers
- App & site personalization
- Product recommendations
- Offline stores (self-checkout, POS)
- Loyalty, promo & referrals
- Paid media optimization
- And much more
Email deliverability – improved and maintained
Your Maestra CSM keeps your messages landing in inboxes by:
Digital Marketing Manager
“Maestra rescued our email channel when we needed it most. Now, our emails consistently land in the primary inbox.”
High-converting flows designed
and launched for you
With deep e-Commerce expertise, your CSM refines existing flows and introduces new ones. They handle building, launching, and testing – your biggest job is keeping up with approvals
Sr. Director of Marketing
“It really feels like Maestra is part of our team. What I appreciate most is that they look at our business and ask 'What are the biggest challenges? How can we solve them?”
Continuous optimization through A/B testing
Your CSM proposes hypotheses, designs and runs experiments, and reviews results – turning optimization into an ongoing practice
Director of Marketing
“Maestra enables us to optimize our lead magnets and product recommendations through A/B testing.”
Real human connection
Maestra CSMs build the kind of trust that makes collaboration effortless – so you can discuss challenges openly, escalate issues quickly, or even share a laugh
Explore more: turning customer data into personalized journeys
Our love language? Results
Recognized by industry
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Easy integration and migration
No IT required for support and operation
Your CSM handles all integration setups. You focus on strategy
More about white-glove service
Ready-to-use integrations with major platforms and support for custom needs via API and SDK
Reliability and security
Consistent performance – even under the demands of Black Friday
high load
2M RPM
processing speed
<300 MS
Upholding international standards to protect customer data
Worldwide data and platform locations
FAQ
You get a dedicated Customer Success Manager (CSM) who:
- Shapes your strategy and roadmap
- Handles data migration and helps with integration
- Sets up email deliverability (domains, IP warming, authentication)
- Designs, builds, and improves flows and onsite experiences
- Runs A/B tests and experiments
You’ll have:
- A shared Slack channel with your CSM
- Weekly strategic sessions on Zoom
- Live chat in the platform (5-min response time)
Standard hours are 9-5 EST, but we adapt to your timezone. You and your CSM can work out a schedule that fits your team.
Our CSMs handle around 15 clients, not 60 like most vendors. That means they can actually respond fast, be flexible and go deep on your specific business.
You get a named CSM who onboards you and stays with you long-term. They’re your main point of contact and bring in specialists when needed.
Your CSM leads the entire process:
- Reviews your plan to make sure it’s doable and fits your business goals
- Transfers your marketing assets – customer data, segments, templates, flows, etc. – and optimizes them along the way
- Sets up domain warming and sends first emails (you just provide the content)
- Builds integrations (if your dev is needed, we manage the project and work with your team directly)
- Hosts live training sessions to walk through the platform together
Yes! Our team manages the entire process at no extra cost. Your dedicated CSM will:
- Transfer your data
- Set up integrations (custom stacks may need your dev team’s help)
- Rebuild your flows and campaigns
- Keep your current tools running during the transition
No need to pull in your internal team – we handle it all, making the transition easy.
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