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FAQ
Do you require annual contracts?
No. Maestra offers flexible, month-to-month billing—no long-term commitments required.
Are there any setup or onboarding fees?
No. Migration and implementation are included at no additional cost. You only start paying once your account is fully live.
What kind of ROI can we expect?
Our clients typically see ROI exceeding 20x within just a few months—driven by higher conversion rates, increased AOV, and improved marketing efficiency.
Case studies
How is your pricing structured?
Maestra pricing is based on active profiles—customers who have placed an order, visited your site or app, received a message or flow, or had a field updated. You are not charged for anonymous visitors or inactive contacts.
Will there be additional fees for email volume, database size, or multiple brands?
In most cases, no. Additional fees apply only in specific, high-volume scenarios:
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Email volume: Extra fees only apply if monthly sends exceed 10x your active profile count
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Data storage: Additional charges may apply for unusually large databases
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Multiple brands: Managing more than three brands require a custom plan
What are additional services available?
Maestra offers a range of advanced services to support your marketing and data operations
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Real-time POS data processing
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Deliverability White Glove Service
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Spoofing protection (DMARC monitoring)
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Dedicated IPs (for volumes over 2M emails/month)
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Inbox placement monitoring
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Domain/IP reputation monitoring
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Consulting and strategic support
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Product image enhancement
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Sandbox environment for testing
How are SMS, MMS, and RCS messages billed?
United States:
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SMS (including short code): $0.0045 + carrier fees
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MMS: $0.0125 + carrier fees
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RCS: Available upon request
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Short code fees:
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Setup: $225
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Amendment: $28
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Monthly: $225
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10DLC (Standard business texting):
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Setup: $3
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Amendment: $3
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Monthly: $3
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Toll-free numbers (most commonly used):
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Setup: $3
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Amendment: $3
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Monthly: $3
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Canada:
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SMS: $0.0088
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MMS: $0.044
Carrier fees: Provider cost + 5%
How are messenger channels billed?
Maestra supports platforms like WhatsApp, Telegram, and others. Pricing varies by platform and usage volume—please contact us for a custom quote.
Are tax fees included in your prices?
No. Prices are exclusive of any applicable taxes. Sales tax or VAT may be added based on your billing location.