10 Best Omnichannel Platforms for Growing Sales [Compared]

Choosing the right omnichannel software that matches your business needs can be tricky. The best solutions in the market now combine key features like unified customer data management, AI-driven individual-specific experiences, and live engagement across multiple communication channels.

We’ve looked at 10 top omnichannel platforms. Our analysis covers their features, pricing, and support options to help you pick the right one for your business. Each platform has its own strengths when it comes to creating uninterrupted customer experiences at every touchpoint.

Comparison Table

Maestra

Maestra is a unified omnichannel platform designed for direct-to-consumer brands. The platform helps unify customer data and increase e-commerce revenue. It operates with up-to-the-minute data analysis that lets brands run complex campaigns through multiple channels using a single complete tool.

Maestra’s flow example: abandoned card flow with emails, mobile and web pushes, pop-ups, paid ads and loyalty points

Maestra Features

The platform’s foundation is its Customer Data Platform (CDP) that operates in real-time. It combines customer data from every channel and offers advanced filters for deep segmentation.

Segmentation in Maestra

The platform has these integrated modules:

• Email, SMS, MMS, and mobile push notifications
• Omnichannel journey builder that combines smoothly adaptive flows through all channels
• Site and app personalization (pop-ups, banners, embedded blocks) with in-session segmentation

Maestra’s pop-up template editing

• Product recommendations powered by 14 AI algorithms
• Loyalty and promotions management with integrated referral programs
• Paid media optimization across Facebook, Instagram, and more

Maestra’s product recommendation presets

The platform provides complete funnel reporting with configurable attribution and business goal tracking to measure campaign results.

Request Maestra Demo to learn about how these features can benefit your business.

Maestra Pricing Plans

The pricing structure depends on active customer profiles. The starting price is $2,990 for up to 150,000 profiles.

Each plan has retail-tailored CDP, email, SMS, website personalization, product recommendations, and ad optimization. Since all these essential tools are included in the price, businesses can eliminate costly third-party integrations and consolidate their martech stack into one platform

White glove service is included, providing dedicated onboarding support and ongoing strategic guidance to maximize platform value.

Maestra’s flexible month-to-month billing needs no long-term commitments.

Maestra Support

Maestra’s exceptional white-glove customer service sets it apart from competitors. Each subscription comes with a dedicated Customer Success Manager who offers hands-on help. The support package features:

• Shared Slack or Microsoft Teams channels for uninterrupted collaboration
• 5-minute SLA when you ask questions
• Weekly strategy calls
• Direct assistance with migrations, deliverability audits, and strategic recommendations
• Flows and A/B-tests setup

Maestra Pros and Cons

HubSpot

HubSpot serves as a complete omnichannel platform in its Customer Relationship Management (CRM) ecosystem. The platform helps businesses create uninterrupted experiences between marketing, sales, and customer service touchpoints. Organizations find its integrated approach valuable, especially when they have to unify customer interactions.

HubSpot Features

HubSpot’s omnichannel capabilities work through several connected hubs. The Service Hub combines a help desk that brings together customer questions from multiple communication channels. Support teams can switch between channels smoothly to handle tickets and customer questions. The platform combines email, live chat, WhatsApp, Facebook Messenger, and other messaging apps in one workspace.

HubSpot’s flow builder

The platform makes marketing automation possible. It tracks and responds to events throughout the customer lifecycle. Teams can:

• Create automated workflows that score leads based on cross-channel interactions
• Develop landing pages with built-in SEO features
• Log customer activity to build complete timelines that shape customized experiences

Customer’s record in Hubspot

Businesses can bring third-party messaging platforms directly into HubSpot’s help desk through its custom channels API. This helps them retain context throughout customer conversations.

HubSpot Pricing Plans

HubSpot gives you a free basic plan plus paid tiers for its hubs of all types:

HubSpot Support

Your plan level determines your support options. Enterprise users get priority technical support with email, in-app chat, and phone support. Free users have fewer support channels available. TechRadar ranks HubSpot among the top free CRM tools, partly because of its quick support system.

HubSpot Pros and Cons

Retainful

The platform’s specialized suite of features centers on automated revenue recovery and customer retention for ecommerce stores. Businesses can create high-converting customer journeys with pre-built automation workflows that respond to real-time shopping behaviors.

Store owners can reach customers through email, SMS, and WhatsApp from a single, unified interface. Retainful offers an intuitive drag-and-drop email editor with a library of ecommerce-specific templates, dynamic product blocks, and a popup builder designed to capture leads before they leave the site.

Ecommerce Automation Essentials: Marketers can use Retainful’s unique "Next-Order Coupon" engine to automatically generate and send unique, single-use discount codes immediately after a purchase.

The platform goes beyond basic email blasts with:

• Omnichannel Abandoned Cart Recovery: Automated sequences across Email, SMS, and WhatsApp with one-click cart restoration links.
• Dynamic Product Recommendations: AI-driven blocks that showcase "Best Sellers" or "Recently Viewed" items directly in emails.
• Smart Event Triggers: Automations based on specific ecommerce events like "Item Added to Cart," "Order Placed," or "Customer Win-back" for inactive users.
• Deep Integration: Native, one-click synchronization with Shopify and WooCommerce to track exact revenue attribution.

Retainful Pricing Plans

The pricing structure is designed to scale with your store’s growth.

Based on the updated 2026 service standards, Retainful has transitioned into a "premium-support-for-all" model. Unlike many competitors that gate human assistance behind expensive enterprise tiers, Retainful includes specialized onboarding and dedicated management even on its most accessible plans.

Retainful Support & Onboarding

Retainful’s support strategy is built around the "White-Glove" experience, aimed at ensuring store owners see a return on investment within the first 30 days.

• 24x6 Live Chat Support: Real-time assistance from ecommerce experts available nearly around the clock (Monday–Saturday).
• 24/7 Email Ticketing: For complex technical queries, with a high-priority queue for transactional issues.
• Comprehensive Help Center: A searchable database of how-to guides, video tutorials, and ecommerce strategy checklists specifically for Shopify and WooCommerce.

Retainful is unique in offering services for free that agencies typically charge thousands for:

• White-Glove Onboarding: A dedicated specialist helps you install the platform, connect your store, and set up your initial tracking parameters.
• Personalized Strategy Consultation: Access to marketing experts who help you map out your automation flows and suggest high-conversion discount strategies.
• Dedicated Success Manager: A single point of contact responsible for your store’s growth, helping you monitor ROI and optimize underperforming campaigns.
• Zero-Downtime Migration: The Retainful team handles moving your contacts, email templates, and existing automation flows from Klaviyo, Mailchimp, or other platforms within 24 hours.

Retainful Pros and Cons

ActiveCampaign

ActiveCampaign stands out as a versatile omnichannel platform. It combines marketing automation, CRM capabilities, and advanced AI features. The platform helps businesses create individual-specific experiences for customers through multiple channels.

ActiveCampaign Features

The platform’s strong suite of features centers on AI-powered marketing automation capabilities. Businesses can create sophisticated customer interactions with multi-step automations that respond to specific triggers and behaviors.

Companies can reach customers through email, SMS, WhatsApp, and web channels from a single interface. ActiveCampaign has an accessible email designer with templates, a landing page builder, and form creator that captures leads effectively.

ActiveCampaign’s email composer

Marketers can use advanced segmentation tools to divide audiences with detailed criteria for targeted campaigns.

ActiveCampaign’s segments

The platform goes beyond simple marketing functions with:

• AI-driven analysis that identifies high-impact customer segments
• Automated campaign optimization based on performance data
• Lead scoring to prioritize high-potential prospects
• Integration with over 900 third-party applications

ActiveCampaign Pricing Plans

The pricing structure consists of four tiers. Costs vary based on contact list size:

Essential services come with all plans, including accelerated onboarding, contact migration, and chat support. A 20% discount applies to nonprofit organizations.

ActiveCampaign Support

The platform offers complete support options for all plan levels. Users have access to chat and ticket support, customer enablement workshops, video tutorials, and a knowledge base with help guides. Live chat operates Monday through Friday from 3 AM to 11 PM Central Time and Sunday evenings.

A dedicated account team provides personalized assistance to Enterprise customers. ActiveCampaign’s community environment connects over 180,000 fellow marketers who share best practices and inspire each other.

ActiveCampaign Pros and Cons

Brevo (Sendinblue)

Brevo (formerly Sendinblue) combines multiple channels into one AI-powered platform that manages customer relationships through email, SMS, WhatsApp, chat, and more. The platform started as an affordable solution and now serves more than 500,000 businesses worldwide with its combined marketing and CRM capabilities.

Brevo Features

The platform’s strength lies in its connected communication channels that work together through a unified automation builder. Brevo provides:

• Email marketing with drag-and-drop editor and AI content generation
• SMS, WhatsApp, and web push notifications
• Marketing automation with visual workflow builders
• Advanced segmentation and AI-powered send time optimization
• Built-in CRM that manages contacts and sales pipelines
• Landing page creation and customizable forms

Brevo’s automation builder

Brevo Pricing Plans

The platform’s pricing structure focuses on email volume instead of contact count. This approach allows users to store many contacts across all plans:

Each plan includes core email and SMS features. A/B testing, landing pages, and phone support come with higher-tier plans.

Brevo Support

Brevo’s team helps users in six languages: English, Spanish, French, Italian, Portuguese, and German. Support options differ by plan:

• Free users: Email support
• Starter users: 24/7 email support
• Standard users: Email support with priority
• Professional users: Email, chat, and phone support
• Enterprise users: Dedicated Success Manager with one-hour response times

Users can find help through the knowledge base, blog, community forums, and YouTube tutorials.

Brevo Pros and Cons

GetResponse

GetResponse started in 1998 as a simple newsletter tool. Today, it’s a versatile omnichannel marketing platform that helps businesses turn contacts into customers through multiple communication channels.

GetResponse Features

GetResponse’s core strength lies in its reliable email marketing capabilities. The platform has over 100 modern templates and a user-friendly visual editor to create professional campaigns. GetResponse stands out with its straightforward WYSIWYG email editor that shows changes live. This makes it available to marketing beginners.

GetResponse’s email composer

The platform provides:

• Website and landing page builder that needs no coding knowledge
• Marketing automation with workflow capabilities
• Live chat to connect with customers
• Webinar hosting with recording capabilities
• Paid ads creator for multiple platforms

GetResponse’s website builder

GetResponse MAX has both email and SMS marketing integration. It also comes with web push notifications and AI product recommendations for businesses looking to connect on multiple channels.

GetResponse Pricing Plans

GetResponse has a free forever plan that supports up to 500 contacts and 2,500 monthly emails.

The paid plans follow a tiered structure:

You can save 18% with annual billing, while 24-month commitments give you 30% savings.

GetResponse Support

The platform’s support system works through multiple channels:

• 24/7 live chat and email support in English
• Support in Polish, German, French, Spanish, Italian, and Portuguese
• Help center with complete documentation
• GetResponse Training Webinars that teach platform usage

Phone support remains exclusive to Enterprise/MAX customers.

GetResponse Pros and Cons

Klaviyo

Klaviyo started as an email marketing solution 10 years ago. Now it’s a resilient omnichannel platform that connects marketing and customer service through a unified B2C CRM system. The platform creates individual-specific experiences that flow smoothly between customer touchpoints.

Klaviyo Features

Klaviyo works with multiple communication channels like email, SMS/MMS, RCS, WhatsApp, and mobile push notifications. The Klaviyo Data Platform sits at its core and processes over 2 billion immediate events daily to deliver personalized marketing.

Customer profile in Klaviyo

These are the main features:

• Email and SMS marketing (integrated in single flows)
• Visual automation flow builder with branching logic
• Customer data platform and segmentation with granular filtering
• Built-in product recommendations (only for emails)
• Mobile app push notifications (SDK integration)
• Facebook and Google Ads audience syncing
• Comprehensive reporting and cohort analysis

Klaviyo Pricing Plans

The pricing depends on active profiles and message volume:

Marketing Analytics costs $100/month extra. The Advanced Klaviyo Data Platform adds $500/month.

Klaviyo Support

Support levels change with each plan:

• Free users receive email support only in their first 60 days
• Paid accounts get 24/7 email support and 24/5 live chat with varying weekend hours
• Enterprise accounts over $2,000/month get their own Customer Success Managers

Klaviyo pros and cons

Omnisend

Omnisend gives online retailers powerful tools to create smooth customer experiences through multiple channels. This omnichannel platform excels with its deep Shopify integration and easy-to-use interface built for online stores.

Omnisend Features

Omnisend provides a detailed toolkit centered around its visual automation editor that lets users drag-and-drop elements to build multi-channel workflows. Merchants can reach customers through their preferred channels by combining email, SMS, and push notifications in single automation sequences.

Omnisend’s prebuild abandoned cart automation

The platform offers more than just messaging:

• Pre-built automation templates for welcome series, cart abandonment, and post-purchase follow-ups
• Product picker that imports items directly from connected stores
• Advanced segmentation based on shopping behavior and engagement
• AI-powered content generation and personalized product recommendations
• Forms and popups with interactive elements like Wheel of Fortune to capture leads

Omnisend’s segment builder

The platform works smoothly with over 160 apps and services through pre-built connections and flexible APIs.

Omnisend Pricing Plans

Omnisend’s pricing depends on contact list size with three main tiers:

Core features come with all plans, while the Pro plan adds advanced reporting and personalized content capabilities. Companies that spend at least $400 monthly get a dedicated Account Expert whatever their plan level.

Omnisend Support

Omnisend offers 24/7 customer service for all plans—even free users. Chat questions typically receive responses within three minutes. Support includes:

• Live chat with quick response
• Email for complex questions
• Detailed Help Center with articles
• Educational Academy with video training

Omnisend pros and cons

Moosend

Moosend is a budget-friendly email marketing solution from London that launched in 2012. The platform offers automation tools for businesses looking for affordable ways to connect with customers across channels. The platform shines with its simple yet powerful features.

Moosend Features

The platform helps users create tailored flows that match customer behavior through:

• Pre-built automation templates (recipes) for common scenarios
• Landing pages and subscription forms with conditional visibility
• AI-powered product recommendations
• Email heatmaps with live reporting
• A/B testing capabilities

Moosend’s flow builder

Moosend Pricing Plans

The platform offers a 30-day free trial. Prices start at $9 monthly for 500 contacts. The cost grows with your subscriber list—$24 for 2,000 contacts and $64 for 10,000 contacts.

Every plan has unlimited email sends, even at the basic level. Enterprise plans come with extra features like custom reports and dedicated IPs.

Moosend Support

All users can access email and live chat support. Users praise the support team’s quick responses, making it one of the platform’s strengths.

Moosend also has a complete knowledge base with documentation.

Moosend Pros and Cons

Voyado

Voyado stands out as a retail-specific omnichannel marketing platform that helps businesses create unified customer experiences in both digital and physical shopping environments.

Voyado Features

The platform combines customer data management, engagement tools, and loyalty programs into one solution. Voyado’s core capabilities include native CRM integration, live customer segmentation, and multichannel campaign management.

Flow creation in Voyado

The system brings together online and offline customer interactions to create a complete single customer view that optimizes marketing efforts. The platform’s AI-powered technology delivers customized recommendations and predictive segmentation to boost the shopping experience.

Building a segment in Voyado

Voyado Pricing Plans

The platform’s custom pricing starts from $100 to $500 monthly, based on business needs. Businesses need to ask for a customized quote since rates depend on specific requirements and implementation scope.

Voyado Support

The platform provides support through email, phone, chat, and knowledge base access. Users can access documentation, in-person training, live online sessions, videos, and webinars to get the most value from the platform.

Voyado Pros and Cons

Conclusion

Choosing the right omnichannel platform is crucial for businesses that want to create smooth customer experiences across multiple touchpoints. Different platforms serve unique business needs.

• Money definitely plays a vital role in platform selection. Options range from HubSpot’s free tier to enterprise solutions like Voyado.
• Technical requirements need careful review too. Some platforms offer easy-to-use interfaces, while others just need more technical expertise to reach their full potential.
• The quality of support varies among providers. It ranges from simple email help to premium service with dedicated account managers. Companies should assess their team’s capabilities and figure out the external support they need for successful implementation.

The best omnichannel platform lines up with your business goals, audience needs, and resources Success depends on strategic application, regular optimization, and steadfast dedication to creating unified customer experiences across all touchpoints.