Blossom Flower Delivery Boosted TrustPilot Rating from 1.7 to 3.8 Through Maestra’s Post-Purchase Customer Journey

Blossom Flower offers same-day flower delivery across all 50 U.S. states, Canada, and Mexico
Company size. 
850,000 customers
author
Tim Kremenetskiy,
CEO, Blossom Flower Delivery
Challenges
Struggled with a low Trustpilot score of 1.7 from 2,485 reviews, which negatively impacted purchase decisions
Solutions
1. Post-purchase surveys: Conducted surveys to assess satisfaction levels immediately after delivery2. Segmentation: Identified and segmented satisfied customers for targeted feedback requests3. Review requests: Encouraged these satisfied customers to share their experiences on Trustpilot
Results
1.7→3.8 TrustPilot rating growth1000 additional reviews gained

Integrated with. 

Maestra — the next generation marketing platformWooCommerce

Trustpilot Rating Growth

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  • 1.7→3.8
    TrustPilot rating
  • 1000
    Additional reviews gained

Testimonial

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