Solutions: 1. Post-purchase surveys: Conducted surveys to assess satisfaction levels immediately after delivery. 2. Segmentation: Identified and segmented satisfied customers for targeted feedback requests. 3. Review requests: Encouraged these satisfied customers to share their experiences on Trustpilot. 4. Incentivization: Offered special rewards for providing feedback, boosting participation
Blossom Flower Delivery Boosted TrustPilot Rating from 1.7 to 3.8 Through Maestra’s Post-Purchase Customer Journey
Blossom Flower offers same-day flower delivery across all 50 U.S. states, Canada, and Mexico
Company size.
850,000 customers
Challenges
Struggled with a low Trustpilot score of 1.7 from 2,485 reviews, which negatively impacted purchase decisions
Solutions
1. Post-purchase surveys: Conducted surveys to assess satisfaction levels immediately after delivery2. Segmentation: Identified and segmented satisfied customers for targeted feedback requests3. Review requests: Encouraged these satisfied customers to share their experiences on Trustpilot
Results
1.7→3.8 TrustPilot rating growth1000 additional reviews gained
Integrated with:
Maestra — the next generation marketing platformWooCommerce
Trustpilot Rating Growth
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1.7→3.8TrustPilot rating
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1000Additional reviews gained
Testimonial
Maestra’s team was extremely helpful in setting up our system and developing strategies that led to a significant increase in sales.
So, don’t hesitate to give them a try — you won’t be disappointed!