Privacy & Legal / Master Service Agreement (MSA)
ANNEX № 1
to the MASTER SERVICE AGREEMENT
Mindbox Service Rates (version 6.0)
This ANNEX to Agreement (hereinafter — «Annex I») is made and entered into on the effective date as set out in Order Confirmation between the Parties. Annex I determines the applicable Mindbox Service Rates. Annex I shall constitute an integral part of the Agreement and continues to be in full force and effect in accordance with the provisions of Agreement.
The Mindbox Service Rates are laid out as follows:
The total cost of the Subscription to Mindbox Service for Accounting Period is calculated as the sum of Basic module, Communication channel, Extensions, Additional modules, and Additional services.
The Contractor provides a Manager and a Lead Manager, provided that the Total cost of the Subscription to Mindbox Service is at least 2000 EUR, excluding VAT (except for an incomplete Accounting period).
If the cost of the Subscription to Mindbox Service is less than indicated above, the Contractor does not provide a Manager and a Lead Manager to the Customer.
Basic module fare
Online access to the Mindbox Service through a browser and an interface for automated interaction with other programs (API), import and export of data, segmentation, automated campaigns, reports, initial setup of the Mindbox Service, training and assistance in setting up automatic campaigns, round-the-clock monitoring of the Mindbox Service’s functionality, as well as technical support for the operation of the Mindbox Service are available from 10 am to 7 pm UTC+3 .
The possibility of using additional security settings: setting up custom security groups, logging user actions in the Mindbox Service, IP restricting, customer data masking, restricting access for the Contractor’s employees.
The cost of the Basic module includes up to 5 Accounts with support chat access, 225 million Client actions, 500 million Client segment change facts, and 25 million orders.
The cost of the Basic Module is calculated based on the maximum number of Clients in the Customer’s database for the Accounting Period.
All rates are indicated excluding VAT.
Communication channels
| Communication Сhannel | Amount of messages sent during the accounting period | Costs per Accounting period, % from Basic module fare |
| Email. Mass, automated and transactional email messaging. | 0 — 300 000 | Included in the Basic module fare |
| 300 001 — |
0 — 30%* | |
|
*% of the cost of the Communication channel is determined depending on the actual number of messages sent for the Accounting period exceeding the number of messages included in the Basic module and is calculated by the formula: А=В*(С — 300 000) where A — % of the cost of the Communication channel, % of the cost of the Basic module B — % of the cost of one sending, which is calculated by the formula: 30% / (600 000 — 300 000) C — the number of sending for the Accounting period |
||
| 600 001 and more | 30% | |
| Sms. SMS messaging via external gateway with same features as in «Email» | 0 — 15 000 | Included in the Basic module fare |
| 15 001 — |
0 — 10%* | |
|
*% of the cost of the Communication channel is determined depending on the actual number of messages sent for the Accounting period exceeding the number of messages included in the Basic module and is calculated by the formula: А=В*(С — 15 000) where A — % of the cost of the Communication channel, % of the cost of the Basic module B — % of the cost of one sending, which is calculated by the formula: 10% / (30 000 — 15 000) C — the number of sending for the Accounting period |
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| 30 001 and more | 10% | |
| Mobile Push. Mobile push messaging | 0 — 150 000 | Included in the Basic module fare |
| 150 001 — |
0 — 45%* | |
|
*% of the cost of the Communication channel is determined depending on the actual number of messages sent for the Accounting period exceeding the number of messages included in the Basic module and is calculated by the formula: А=В*(С — 150 000) where A — % of the cost of the Communication channel, % of the cost of the Basic module B — % of the cost of one sending, which is calculated by the formula: 45% / (300 000 — 150 000) C — the number of sending for the Accounting period |
||
| 300 001 and more | 45% | |
| Web Push. Web push messaging | 0 — 15 000 | Included in the Basic module fare |
| 15 001 — |
0 — 10%* | |
|
*% of the cost of the Communication channel is determined depending on the actual number of messages sent for the Accounting period exceeding the number of messages included in the Basic module and is calculated by the formula: А=В*(С — 15 000) where A — % of the cost of the Communication channel, % of the cost of the Basic module B — % of the cost of one sending, which is calculated by the formula: 10% / (30 000 — 15 000) C — the number of sending for the Accounting period |
||
| 30 001 and more | 10% | |
The Contractor is entitled to increase the limit of messages included in the Basic Module fare by notifying the Customer via Means of communications.
Extensions fare
The maximum value of the corresponding parameter for the Accounting Period is used to calculate the Extensions cost.
Additional module fare
Manual and automatic product texture algorithms.
The cost of Basic Module for the purposes of the Additional Modules cost calculation is applied without the cost of Extensions.