How KFC Created AMP Emails with Interactive Elements in 3 Days

An international chain of fast food restaurants, founded in 1930
Business scale. 
21,000 restaurants. Several million clients in the database
Nikita Zakharin,
Digital and CRM Manager at KFC
Implement email campaigns with AMP technology
Received permission from postal services, created and sent AMP campaigns

Time to value. 

2 days
Noteworthy features
Interactive elements in the email: order form with Buy button, product carousel, slider, subscription forms, animation, sidebar
The following case study is from Mindbox, the original brand behind Maestra’s technology
KFC is a chain of fast-food restaurants with several million customer profiles in its database. Their email marketing communications with customers are managed by the MGCom marketing agency.
For this project, KFC and MGCom decided to try something new — the team created bulk email campaigns with with AMP (Accelerated Mobile Pages) technology, which supports interactive elements inside emails. The entire project took under 3 days to complete: 2 working days to get permission from email service providers and 5 hours to complete the coding.
An email with an interactive menu inside
In this story, we’ll explore the campaign in more detail, including:
  • what it looks like
  • how it differs from a regular everyday email
  • how it was set up
This article will be useful if you’re exploring AMP technology and are considering implementing it your campaigns. We’ll be covering all the prepwork steps: from obtaining permission, working on the design and coding, to setting up sending in the interface. Nikita Zakharin, Digital and CRM Manager at KFC, will be sharing his feedback regarding the completed project.

AMP emails and their features

AMP emails differ from ordinary email campaigns as you they allow you to add interactive elements. These can be in the form of an order form with an “Order” button, a product carousel, sliders, subscription forms, animations, a sidebar, etc. In its first AMP email, KFC created an interactive showcase of meals.

What we did

In order to send a campaign with interactive elements, you need to get permission from email services that support AMP, design the email in two versions (with and without AMP), and set up the campaign in Mindbox.

Getting permission

AMP currently supports Mail and Google. We requested permission from Mail, and after 2 working days, we received our requested permission.

Design and coding

The coding for AMP emails differs from ordinary emails. An AMP email contains a limited JavaScript markup for embedding interactive elements. You will also need to design a standard version of the email. It will be shown to recipients whose email clients do not support AMP-technology. It took MGCom about 5 hours to complete the design and coding stage.
Campaign without AMP with GIF animation
Campaign with AMP and interactive slider

Setup in the interface and sending

In Mindbox, AMP coding is added to an email on the campaign setup page. It is as easy as coding a regular HTML template. If you send an AMP version of the email and the recipient’s email client supports this format, then this customer will see the AMP content. If the recipient’s email client does not support this technology, then your customer will see an ordinary email. This happens automatically.
HTML and AMP versions of emails are uploaded to the platform without the need to involve any developers

Conclusion and our next steps

Together with MGCom, KFC made the first bulk AMP email campaign. In the future, we are going to add new useful AMP elements for the audience and work on reliably measuring the effectiveness of AMP emails compared to regular emails.