Enlightened Equipment Achieves 20x Growth in New Subscribers

Enlightened Equipment is a premier outdoor gear manufacturer specializing in sleeping quilts, apparel, and accessories for backpackers.
Company size. 
2 million yearly website visitors.
author
Director of Marketing, Enlightened Equipment
Challenges
99.63% of website visitors left without making a purchase or subscribing to the brand’s emails, leaving no way to contact them in the future. The marketing team lacked resources and expertise to set up lead capture forms effectively
Solutions
Switched to Maestra where a dedicated Customer Success Manager launched:• no-code, easily customizable lead forms with flexible prioritization and frequency control• A/B tests for offer optimization
Results
0.37%→ 6.1% of website visitors become subscribers (which is now over 200% higher than the average 2–3% in e-commerce)20x growth in new subscribers in two months

Integrated with: 

BigCommerce

Switched to Maestra from: 

Klaviyo

Lead Generation Results

  • 0.37% → 6.1%
    of website visitors become subscribers (which is now over 200% higher than the average 2–3% in e-commerce)
  • 20x
    growth in new subscribers

Testimonial

Lead Forms

The customer success manager created two lead forms to collect contacts. One form offered a 10% discount for newsletter subscription. Another invited visitors to enter a sweepstakes for a chance to win a free sleeping quilt.
The lead form offering a 10% discount right now
The lead form offering a 10% discount right now
The lead form offering a chance to win a free sleeping quilt
The lead form offering a chance to win a free sleeping quilt
For each lead form, the manager created a dedicated welcome flow. For sweepstakes participants, the additional flow randomly selects a winner, sends them a congratulatory email, and offers a consolation discount to other participants. If a participant hasn’t made a purchase within three days, they receive a reminder.

Lead Form Offer A/B Test

The customer success manager went the extra mile and set up an A/B test to find the best lead form option. It turned out that a guaranteed 10% discount was significantly more effective, leading to a remarkable 24.2% boost in lead conversions.

The increase in key metrics in the winning lead form

Leads
+187.8%
Average order value
+29.8%
Orders
+33.3%
A/B test configured in Maestra, 47-day period
A/B test configured in Maestra, 47-day period

How Else We Helped Enlightened Equipment

Be sure to explore more case studies on the Enlightened Equipment experience: